This website is operated by Asahi UK Limited, a member of the Asahi Group Holdings, Ltd. group of companies.
All references to ‘Asahi’, 'our', 'us' or 'we' within this policy are deemed to refer to either Asahi UK Limited or Asahi Group Holdings, Ltd., its subsidiaries, affiliates, and/or associates which provide services to us, as appropriate.
We value the privacy of those who provide personal data to us. This policy applies to our customers, personnel that work for our customers, website visitors, consumers, distributors, our suppliers (and potential suppliers), personnel of such suppliers and contractors. It describes
This policy also describes other important topics relating to your data and its privacy.
The Policy is comprised of the following Sections:
We may receive some data about you directly from you. However, we may also receive data about you from third parties such as your employer or recruitment agency, retailers where you are a customer, media agencies, market research companies, our suppliers, group companies, public websites, agencies (including booking agents) and public agencies (including customs officials), which we refer to as "Third Party Sources" throughout this policy.
Data about the goods or services we provide to you: data needed to provide goods or services to you (including data on account opening forms, details of your order, order history, payment details, delivery address, delivery requirements and restrictions, trade references and tax information); the name you give us for personalised products; customer services data; and customer relationship management and marketing data.
Data about services that we receive from you or your employer (including breweries, bars, wholesalers, restaurants, media contacts, transport suppliers, warehouses, fulfilment centres, technical support equipment providers and engineers, brand ambassadors and other contractors): your website; your photo and video footage if you are a collaborator or brand ambassador, or a potential collaborator or brand ambassador; CVs, pitch and tender data; and white paper data; supplier due diligence data (for example for wholesalers of alcohol); work contact data (phone number, postal address, mailing address, email address); proof of identification and address;
If you choose to use social media in order to contact us or find out about our products or services, your profile data (including your preferences and interactions with us on Facebook, Instagram and Twitter) and data which you post on message boards which are relevant to our business.If you attend our events, your photograph and event video footage (we will also give you notice of this at the event).
Each time you visit our website we may automatically collect any of the following data: technical data, including the Internet protocol (IP) address used to connect your computer to the internet, domain name and country which requests data, the files requested, browser type and version, browser plug-in types and versions, operating system and platform; data about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), time and length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, traffic data, location data, weblogs and other communication data and data provided when requesting further service or downloads.
If you contact us on social media, we will collect certain data about you from your social media page and through your interactions with us or with data about our products and services.If you are a journalist or work for an institution/trade association in our industry, we may collect data about you from public sources.If you are a customer or a supplier (or a potential customer or supplier) or work for one of them (including as a consultant), we may obtain data about you from your company's website.If you are working for us or visiting one of our sites (for example, a brewery) we may also collect personal data about you on CCTV.
Use of data
We, or our Third Party Sources acting on our behalf, collect, use and store the personal data listed above for the following reasons:Visiting our website or, if you are a consumer, using one of our software apps to allow you to access and use our website or the app (including to ensure you are of legal drinking age); to provide technical support; to provide you with the information and services that you request from us; to ensure the security of our services, our website and our app; to store information about your preferences, and to allow us to customise our website and the app according to your individual interests; to recognise you when you return to our website; if you are an app user, to recognise your location to enable the app to function by notifying you of bars nearby, to monitor app usage and beer consumption, to carry out market research and understand your preferences and experience at venues selling our products (such as a hotel, bar or restaurant); to enable you to participate in our competitions and promotions; to process orders which you place for goods or services from us; and for improvement and maintenance of our website and the app and preparing reports or compiling statistics in order to improve our goods and services.Such details will be anonymised as far as is reasonably possible and you will not be identifiable from the data collected.Receiving goods and services from you to enable us to receive and manage services from you (including supplier due diligence, payment and expense reporting and financial audits); for health and safety records and management; to assess your working capacity (for example, to assess whether you are under the influence of drugs or alcohol and thereby pose a danger to yourself and to others); to confirm information on CVs and performance reference checks, to assess you or your employer's suitability to work for us; and for equal opportunities monitoring.
Providing goods and services to you to provide relevant goods or services to you or your employer (including, to confirm and process orders, for administration of your account with us, customer loans, tax and export, billing and debt collection purposes and the collection of bottles (where applicable)); to deal with any enquiries or issues you have about our goods and services, including any questions you may have about how we collect, store and use your personal data, or any requests made by you for a copy of the data we hold about you. If we do not have a contract with you, we may process your personal data for these purposes where it is in our legitimate interests for customer services purposes; to send you certain communications (including by email or post) about our goods and services such as service announcements and administrative messages (for example, setting out changes to our terms and conditions and keeping you informed about our fees and charges); to allow you to attend our events or participate in competitions and to send you photos that you have permitted us to take of you; for health and safety and quality assurance; to carry out statistical analysis and market research; and if you have consented or, otherwise, if it is in our legitimate interests, for business development and marketing purposes, to contact you (including by email or post) with information about our products and services which either you request, or which we feel will be of interest to you (including newsletters), but only where you have consented to this.For internal corporate reporting, business administration, ensuring adequate insurance coverage for our business, ensuring the security of company facilities, research and development, and to identify and implement business efficiencies.To comply with any procedures, laws and regulations which apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so.To establish, exercise or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.If you visit one of our sites (including a brewery), for CCTV monitoring and ensuring the security of our staff and visitors, and our and their property.If you contact us on social media, to monitor your interactions with us and our brand online, where it is in our legitimate interests to do so for market research and for planning future marketing campaigns.If we use your photograph or video footage from an event, to amplify the event to a broader audience and for internal presentation purposes, where it is in our legitimate interests for marketing and business development purposes or where we have your consent.If you are a user of our maintenance tracker app, CM/SpinApp, to identify your location when you are providing maintenance services on our draft beer equipment and where it is in our legitimate interests to manage the service requirements of customers. If you are a journalist, where it is in our legitimate interests to contact you to invite you to write a news article about our products and services; to invite you to events, send you promotional material and for press releases.
Legal basis for use of your personal data
where neither (a) nor (b) apply, use of your personal data is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of our website or our mobile app).Our legitimate interests are to: run, grow and develop our business; operate our website and our mobile app; select appropriately skilled and qualified suppliers; ensure a safe working environment for our staff and visitors; marketing, market research and business development; provide goods and services to our customers, make and receive payment, provide customer services and to know the customer that we are providing services to; place, track and ensure fulfilment of orders with our suppliers; and for internal group administrative purposes, as described in section 5.1 below.
If we rely on your consent for us to use your personal data in a particular way, but you later change your mind, you may withdraw your consent by contacting us at firstname.lastname@example.org, and we will stop doing so. However, if you withdraw your consent, this may impact the ability for you to be able to provide services to us (for example, if those services require health assessments that involve use of your special categories of data) or for us to provide services to you.
Retention of personal data
You have certain rights in relation to your personal data. If you would like further information in relation to these or would like to exercise any of them, please contact us by email at email@example.com at any time.You have the right to request that we:
provide access to any personal data we hold about you; update any of your personal data which is out of date or incorrect; delete any personal data which we are holding about you; restrict the way that we process your personal data; prevent the processing of your personal data for direct-marketing purposes; provide, or not provide, your personal data to a third party provider of services; provide you with a copy of any personal data which we hold about you; or consider any valid objections which you have to our use of your personal data.We will consider all such requests and provide our response within a reasonable period (and in any event any time period required by applicable law). Please note, however, that certain personal data may be exempt from such requests in certain circumstances. If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.
We may collect and use your personal data for undertaking marketing by email, software app, telephone and post. We may send you certain marketing communications (including electronic marketing communications to existing customers) if it is in our legitimate interests to do so for marketing and business development purposes. However, we will always obtain your consent to direct marketing communications where we are required to do so by law and if we intend to disclose your personal data to any third party for such marketing.If you wish to stop receiving marketing communications, you can contact us by email at firstname.lastname@example.org.
Transfers of personal data
Asahi is committed to protecting personal data from loss, misuse, disclosure, alteration, unauthorised access, unavailability and destruction and takes all reasonable precautions to safeguard the confidentiality of personal data, including through use of appropriate organisational and technical measures.Organisational measures include physical access controls to our premises, staff training and locking physical files in filing cabinets. Technical measures include use of encryption, passwords for access to our systems and use of anti-virus software.
Third party websites
Further questions or making a complaint